- If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for a refund depending on the product category and condition.
- Please note that some products are not eligible for a return if the product is “No longer needed”.
- For device-related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).
Valid reasons to return an item
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts)
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only.
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refer to the table below):
|Item Type||Drop Off TAT||Pickup TAT||Hand over to FyFon WH||QC TAT|
|Non Bulky||48 hours from return request initiated||N/A||3 working days||3 days|
|Bulky||N/A||5 working days from return request initiated||5 working days once the item is picked||5 days|